Medical Receptionist Jobs in Jacksonville, FL
Medical receptionists in Jacksonville check in patients at some of Florida's busiest front desks, from Mayo Clinic off JTB to Baptist Health's hospitals on the Southbank and the Northside. Mayo's scheduling desks advertise $20 to $23.93 an hour. Here are the current openings, followed by who is hiring and what it pays.
Current medical receptionist Openings in Jacksonville, FL
Listings marked External are sponsored openings provided by the Jobs2Careers network.
Medical Receptionist Work in Jacksonville
Healthcare is Jacksonville's largest employment cluster, and every clinic visit, ER registration and specialist referral starts at a front desk. The biggest employers do not always use the word receptionist. Baptist Health hires Patient Access Representatives to register patients at Baptist Medical Center Jacksonville on Prudential Drive, at Baptist South off Old St. Augustine Road and at Baptist North at 11250 Baptist Health Drive on the Northside. Mayo Clinic calls the job Desk Operations Specialist and staffs its scheduling desks at the San Pablo Road campus between JTB and the Beaches.
Outside the hospitals, the work spreads across the Southside medical office belt along Baymeadows, Deerwood Park and Southpoint, the orthopedic offices in San Marco and at the Beaches, and employer health clinics. Because Jacksonville has no city minimum wage, pay follows Florida's $15.00 minimum, and the hospital systems pay well above it for front-desk staff who can handle insurance, scheduling and an electronic health record at the same time.
Top Jacksonville Employers Hiring Medical Receptionists
These Jacksonville employers hire front-desk and patient access staff under several job titles:
- Baptist Health - the locally owned system hires Patient Access Representatives at Baptist Downtown, Baptist South, Baptist North and Baptist Clay.
- Mayo Clinic - the San Pablo Road campus hires Desk Operations Specialists to schedule and check in patients across its specialty practices.
- Jacksonville Orthopaedic Institute - JOI recruits front desk receptionists for its physician offices, including San Marco and Baptist Beaches.
- Premise Health - the employer-clinic operator hires medical office receptionists for a Jacksonville employer health clinic.
Medical Receptionist Salaries in Jacksonville
- Entry level: about $15 to $18 an hour at smaller practices and for new front-desk hires.
- Experienced: roughly $18 to $22 an hour, the range most hospital registration and specialty clinic desks fall in.
- Senior / specialty scheduling: $22 to $26 an hour for lead roles and complex scheduling desks.
These are estimates built from BLS 2025 wage data for the Jacksonville metro (receptionists at a $17.67 median, medical administrative assistants at $21.10) and from local postings such as Mayo Clinic's $20.00 to $23.93 desk operations range, adjusted for Florida's $15.00 minimum that took effect Sept. 30, 2026. Insurance verification experience, EHR skills, Spanish fluency and evening or weekend ER registration shifts move pay up. Hospital systems add full benefits that small offices often do not.
How to Become a Medical Receptionist in Jacksonville
Florida has no license or state certification for medical receptionists, so you can stop looking for one. Most Jacksonville employers ask for a high school diploma or GED and one to three years of customer service experience; Mayo Clinic also requires a medical terminology course within six months of hire. If you want formal training, Florida State College at Jacksonville's Medical Assisting certificate at the Deerwood Center opens with Medical Office Procedures (MEA 0501C), a course that covers front-office duties and electronic medical records and prepares students for work as a medical office receptionist. Basic Life Support is required at some Mayo desks.
What the Job Involves
Medical receptionists greet and register patients, verify identity and insurance, collect copays, and schedule or reschedule appointments by phone and in person. They update demographics in the electronic health record, make sure consent forms are signed, answer questions from patients and families, and route calls to nurses and providers. In hospital patient access roles, the job also covers emergency department registration and following federal rules on privacy and patient intake.
Skills Employers Look For
- Customer service experience, in person and on the phone
- Insurance verification and copay collection
- Electronic health record and scheduling software skills
- Medical terminology
- Knowledge of HIPAA privacy rules
- Accurate data entry under time pressure
- Bilingual English and Spanish, a plus at many desks
Career Path and Advancement
In Jacksonville the ladder usually runs from front-desk receptionist to patient access representative at a hospital, then to senior or lead representative, scheduling coordinator and patient access supervisor. Baptist Health's Patient Access Representative II and III titles show the step up inside one system. Many receptionists use the job as a way into healthcare and move on to medical assisting, billing and coding or practice management, often with training at FSCJ.
Related Careers in Jacksonville
If front-desk healthcare work interests you, these related Jacksonville roles are close matches:
Frequently Asked Questions
Do you need a license to be a medical receptionist in Florida?
No. Florida does not license or certify medical receptionists. Employers set their own requirements, usually a high school diploma or GED plus customer service experience, and some ask for a medical terminology course or Basic Life Support.
How much do medical receptionists make in Jacksonville?
Most Jacksonville front-desk and patient access roles pay about $15 to $22 an hour, with lead and specialty scheduling roles reaching $22 to $26. Mayo Clinic's desk operations postings list $20.00 to $23.93 an hour.
What job titles should I search for besides medical receptionist?
Search for patient access representative (Baptist Health), desk operations specialist (Mayo Clinic), patient service representative, front desk coordinator and medical office receptionist. Hospital registration jobs are often listed under patient access.
What hours do medical receptionists work in Jacksonville?
Clinic desks usually run weekday daytime hours, while hospital and ER registration covers evenings, weekends and 12-hour shifts. Baptist North's emergency registration posting, for example, runs 6:45 a.m. to 7:15 p.m. three days a week, and Mayo rotates 8-hour shifts between 6:30 a.m. and 7 p.m.
Can I become a medical receptionist with no healthcare experience?
Yes. Most Jacksonville employers require customer service experience rather than healthcare experience, and list medical office work as a preference. A short medical terminology course or the front-office course in FSCJ's Medical Assisting program can make your application stronger.
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